Terms and conditions
- We provide a tournament hosting service, which includes the following:
- Setup of tournament information and access for administrators and judges
- Managing applications and forming the participant list
- Generating seating arrangements, schedules, and badges
- Providing statistics and graphs for game tables
- Conducting games and entering tournament results
- Using overlays for streaming and event labels for tournament games
- Access to streamer overview with game table information
- Real-time tournament game statistics
- The cost of hosting the tournament depends on its type, rank, format, and number of participants.
- Non-Rating Tournaments:
- Tournaments with 10 to 20 participants — 20 euros
- Tournaments with 20 participants or more — 30 euros
- For Series Tournaments:
- For all stages of series tournaments (qualification rounds, semifinals, and finals), the cost is calculated at 2 euros per player
- One-star Rating Tournaments:
- Individual tournaments — 4 euros per player
- Team tournaments — 4 euros per player
- Two-star and higher Rating Tournaments:
- Individual tournaments — 5 euros per player
- Team tournaments — 5 euros per player
- The service is paid according to the following rules:
- Payment is made only through the official website.
- The tournament must be paid after confirming the participant list and before the first game starts.
- The service is considered provided after access to the platform's functionality is granted and the tournament is completed.
- The client must provide accurate and up-to-date information for tournament setup.
- If errors are found, the client must promptly report them using the provided contact information.
Refund Policy
A refund is possible only under the following conditions:
- The service was not provided due to technical issues on our side.
- The client requested a refund within 14 calendar days from the date of payment.
- A refund is not possible if the tournament was partially or fully conducted (for example, seating was arranged, games were played)
- Refunds are not made if the problem arose due to the client's fault (for example, incorrect information provided or errors in tournament settings)
- In exceptional cases, a refund may be possible due to unforeseen circumstances that prevented the tournament from taking place
Exceptional cases include:
- Natural disasters (earthquakes, floods, etc.).
- War, military actions, or a state of emergency.
- Strikes, civil unrest, or other unpredictable events that make it impossible to hold the tournament.
To request a refund, follow these steps:
- Contact us using the contact details above.
- Specify the reason for the request and provide supporting information.
- Refunds will be processed to the same payment method within 14 business days after approval of the request.