Contact Information

Individual Entrepreneur KSENIA GEORGIEVNA MARINOVA

Tax ID: 3181608427

Our address: Zhulianska Street 1V, Apt. 177, Kriukovshchyna Village

Call us: +380 (67) 402 70 66

Email the manager: [email protected]

Terms and conditions

  1. We provide a tournament hosting service, which includes the following:
    • Setup of tournament information and access for administrators and judges
    • Managing applications and forming the participant list
    • Generating seating arrangements, schedules, and badges
    • Providing statistics and graphs for game tables
    • Conducting games and entering tournament results
    • Using overlays for streaming and event labels for tournament games
    • Access to streamer overview with game table information
    • Real-time tournament game statistics
  2. The cost of hosting the tournament depends on its type, rank, format, and number of participants.
    • Non-Rating Tournaments:
      • Tournaments with 10 to 20 participants — 20 euros
      • Tournaments with 20 participants or more — 30 euros
    • For Series Tournaments:
      • For all stages of series tournaments (qualification rounds, semifinals, and finals), the cost is calculated at 2 euros per player
    • One-star Rating Tournaments:
      • Individual tournaments — 4 euros per player
      • Team tournaments — 4 euros per player
    • Two-star and higher Rating Tournaments:
      • Individual tournaments — 5 euros per player
      • Team tournaments — 5 euros per player
  3. The service is paid according to the following rules:
    • Payment is made only through the official website.
    • The tournament must be paid after confirming the participant list and before the first game starts.
    • The service is considered provided after access to the platform's functionality is granted and the tournament is completed.
    • The client must provide accurate and up-to-date information for tournament setup.
    • If errors are found, the client must promptly report them using the provided contact information.

Refund Policy

A refund is possible only under the following conditions:

  • The service was not provided due to technical issues on our side.
  • The client requested a refund within 14 calendar days from the date of payment.
  • A refund is not possible if the tournament was partially or fully conducted (for example, seating was arranged, games were played)
  • Refunds are not made if the problem arose due to the client's fault (for example, incorrect information provided or errors in tournament settings)
  • In exceptional cases, a refund may be possible due to unforeseen circumstances that prevented the tournament from taking place

Exceptional cases include:

  • Natural disasters (earthquakes, floods, etc.).
  • War, military actions, or a state of emergency.
  • Strikes, civil unrest, or other unpredictable events that make it impossible to hold the tournament.

To request a refund, follow these steps:

  • Contact us using the contact details above.
  • Specify the reason for the request and provide supporting information.
  • Refunds will be processed to the same payment method within 14 business days after approval of the request.